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Interpretation
MOSAIC has been providing interpretation services
to the private and public sectors for over 20 years. We currently
work with more than 120 freelance interpreters in 50 languages.
Aiming for service excellence, we only recruit and work with
qualified individuals committed to upholding the ethical and
performance standards of the industry.
Working Definition of
Interpretation
Interpretation:
to convey the meaning of one spoken language in another spoken
language while preserving the semantic and lexical values of the
source (original) language and respecting the syntactic, lexical and
semantic values of the target (end) language.
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What We Do
MOSAIC Interpretation Services
provides interpretation services to the private and public
sectors. These services are rendered on-site, or via phone or
videoconferencing, and include simultaneous and consecutive
interpretation, as well as sight translation.
Our contractors interpret in a variety of contexts,
including:
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Interviews
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Investigations
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Medical and psychiatric assessments
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Treatments
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Examinations for discovery
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Tribunals and labour arbitration sessions
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Motor vehicle and professional certification exams
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Professional and Agency Standards
Interpreters recruited by MOSAIC are professionally and
contractually bound to accurately convey the contents of a message.
Consistent with professional standards, we require interpreters to
remain impartial, abide by strict rules of confidentiality,
acknowledge any professional limitations and remain true to the source
language by preserving the integrity of the message.
For more details, read our
Code of Ethics
and Professional Guidelines.
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Languages
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Albanian
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Chui
chow |
Italian
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Punjabi
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Tamil
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Amharic
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Croatian
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Japanese
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Romanian
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Tigrigna |
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Arabic
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Czech
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Korean
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Russian
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Turkish
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Armenian
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Dari |
Kurdish
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Serbian
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Ukrainian
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Bengali
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French
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Lithuanian
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Shanghainese
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Urdu
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Bicol
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German
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Malay |
Sinhala
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Vietnamese
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Bosnian
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Greek
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Mandarin
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Slovak
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Burmese
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Gujarati |
Pashtu |
Somali
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Cambodian
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Hindi
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Persian
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Spanish
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Cantonese
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Hungarian
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Polish
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Swatawese
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Catalan |
Indonesian |
Portuguese
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Tagalog
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Working with You
To ensure we
meet your expectations, please give us your input:
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Tell us the
general context of the session
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If it is
available, provide us with preparation material
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Give us
feedback to help improve future collaborations
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Step-by-step
Interpretation Process
The following
step-by-step process may be altered to suit the unique needs of
each of our clients.
- You
call us and relate the language, date, time, duration and
location of the appointment you require an interpreter
for, as well as the name and title of the attending professional
(e.g. doctor, lawyer, financial or social worker, etc.).
- We assess
the details of the proposed interpretation appointment and provide
you with our rate over the phone.
- You
book the interpreter for the appointment in question.
- We
draft a contract and fax it to you.
- You
sign the contract and return it to us.
- On the
given date and time, a professional interpreter attends
the appointment you booked, ensuring that he/she has the
attending professional sign a confirmation of interpretation
services form.
- We process
the confirmation of interpretation services form and create an
invoice for you.
- You receive
the invoice, which indicates terms of payment.
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Rates
Interpretation
rates are based on:
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Hours of Operation
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Contact Us
For more
information or service requests, please contact:
Interpretation
Services
Tel.: (604) 254-8022
Fax: (604) 254-4606
E-mail:
interpretations@mosaicbc.com
Book
an interpreter online!
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Code of Ethics
and Professional Guidelines
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Ensuring
Accuracy:
The interpreter renders all
utterances and written communication accurately, using the same
grammatical person as the speaker or writer, conveying to the best
of his/her ability the equivalent message without addition,
deletion, modification or distortion. The interpreter assumes full
responsibility for the accuracy of his/her interpretation.
Interpreting services are provided by individuals who have extensive
knowledge of both the target language and the source language.
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Observing Role
Boundaries:
The role of the interpreter in an
interview is to convey in a target language the contents of the
message expressed in the source language. Any involvement, such as
providing advice, opinions, counsel or cultural information, is
beyond the purview of the interpreter. Responsibility for the
content and direction of the interview lies with the attending
parties.
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Remaining
Impartial and Uninvolved:
The interpreter does not have any
vested interest in the outcome of the interview. When interpreting
for MOSAIC, interpreters are to refrain from providing services to
family members, friends or acquaintances and must decline
assignments when there is an actual or perceived conflict of
interest, or any factor or belief that may influence objectivity.
When the interpreter knows either the client or the attending
professional in any
capacity beyond the provision of interpreting services, this must be
reported to a Customer Service Worker.
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Respecting and
Abiding by Strict Rules of Confidentiality:
The interpreter does not disclose
information related to the time, place, persons, purpose or content
of any interpretation assignment to anyone not bound by the
commitment of confidentiality without the express permission of all
parties or unless required by law.
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Acknowledging
Professional Limitations:
When the language being used by the
client or the attending professional is unclear or not known to the interpreter, the
interpreter is obliged to acknowledge his/her limitations in
expertise and to seek clarification. When an error in interpretation
has been made and the interpreter becomes aware of it, the
interpreter is obliged to immediately report the fact to the parties
involved.
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Remaining True
to the Source Language and Preserving the Integrity of the Message:
The goal is to achieve, in the target
language, the equivalent meaning and style of the source language.
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Continued Competence:
The interpreter will maintain his/her
qualifications and will maintain and expand his/her skills through
formal or informal continuing education.
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Professional
Conduct:
The interpreter will complete all
assignments he/she has accepted at the appointed date, time and
place, and will perform his/her duties as unobtrusively as possible.
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Respecting Clients, Attending Professionals and Colleagues:
MOSAIC's
Treatment of Contractors Policy
establishes the guidelines and
expectations for interpreter conduct.
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